1. Agreement to Terms

Thoughtful (“Thoughtful,” “we,” or “us”) is a product of Spring Care, Inc that operates under its own product-specific Terms of Service listed in this document (“Terms”). By accessing or using the Thoughtful app, website, or related services (the “Service”), you agree to the Terms in their entirety. The Service is provided by Spring Care, Inc., located at 60 Madison Avenue, New York, NY 10010. The Service is offered only to individuals physically located within the United States. If you are outside the United States, you are not authorized to use Thoughtful. If you do not agree to the Terms, do not use the Service. REMINDER: THOUGHTFUL IS NOT A HEALTHCARE PROVIDER, MEDICAL DEVICE, OR SUBSTITUTE FOR PROFESSIONAL ADVICE. IF YOU NEED HELP, CONTACT A LICENSED PROFESSIONAL OR EMERGENCY SERVICES.

AI FEATURE DISCLAIMER - PLEASE REVIEW IN ITS ENTIRETY: THE AI FEATURES DO NOT DIAGNOSE CONDITIONS AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE, THERAPY, OR MEDICAL CARE. THE AI FEATURES ARE NOT INTENDED TO DIAGNOSE, DETECT, TREAT CURE OR PREVENT ANY PSYCHOLOGICAL, WELLBEING, MENTAL OR OTHER MEDICAL DISORDER OR ILLNESS.

PLEASE NOTE THAT WHILE THOUGHTFUL MAY MONITOR INFORMATION ENTERED INTO OR GENERATED BY THE AI FEATURES, THOUGHTFUL WILL NOT ACTIVELY MONITOR ALL SUCH INFORMATION AND DOES NOT REPRESENT THAT THOUGHTFUL OR THE AI FEATURES WILL DETECT ANY SPECIFIC PSYCHOLOGICAL, MENTAL OR OTHER MEDICAL DISORDER OR ILLNESS OR ANY SPECIFIC WELLBEING ISSUES OR THAT WE WILL TAKE ANY SPECIFIC ACTION IF ANY SUCH MATTERS ARE DETECTED.

IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING HARMING YOURSELF OR OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY NOTIFY YOUR LOCAL EMERGENCY SERVICES (CALL 9-1-1) AND RELEVANT AUTHORITIES.

THE AI FEATURES ARE NOT DESIGNED FOR USE IN ANY OF THESE CASES AND THE AI FEATURES CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THESE CASES. THESE FEATURES ARE NOT INTENDED FOR EMERGENCY USE OR HIGH-RISK SITUATIONS. YOU SHOULD SEEK IMMEDIATE HELP FROM A PROFESSIONAL OR CALL 911 IF YOU ARE IN CRISIS. DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU RECEIVED THROUGH THE AI FEATURES.

2. Service Overview

Thoughtful is an AI-powered conversational platform intended for self-reflection and general support.

Limitations:

• Thoughtful does not provide therapy, counseling, medical advice, or treatment.

• Thoughtful is not a medical device or regulated clinical tool.

• The Service may generate Outputs that are inaccurate, misleading, or unsuitable. You are responsible for how you interpret or use them.

If you are in crisis, please contact a licensed professional or emergency services immediately.

3. Eligibility & Accounts

To use Thoughtful, you must:

• Be at least 18 years of age.

• Be physically located within the United States.

• Be legally able to enter into a binding contract.

You are responsible for keeping your account information accurate and your password secure.

4. Responsible Use of Thoughtful

You agree not to:

• Use Thoughtful for unlawful, harmful, or fraudulent purposes.

• Share protected health information (PHI) or other sensitive or regulated medical data.

• Reverse-engineer, tamper with, or misuse Thoughtful’s technology.

Upload content that is defamatory, obscene, abusive, or illegal.

Use Thoughtful for commercial purposes without prior written consent.

We may suspend or terminate accounts that violate these rules.

5. Inputs, Outputs & Data Usage

You are responsible for any content you submit to the Service (“Inputs”).

By submitting Inputs, you grant Thoughtful a worldwide, non-exclusive, royalty-free license to use, process, analyze, and store your Inputs and the corresponding AI-generated responses (“Outputs”) for purposes of providing, operating, maintaining, and improving the Service, including training AI models and conducting research.

Our use of Inputs and Outputs is also subject to your rights under applicable privacy laws, as described in our Privacy Policy, including rights to access, deletion, correction, and opting out of sale/sharing.

We may create aggregated or deidentified data from Inputs and Outputs for analytics, research, and product development.

Use of Sensitive Personal Information (SPI) is subject to your separate consent, as described in our Privacy Policy. We will not use SPI for model training without your express opt-in consent.

6. Intellectual Property

Thoughtful owns all rights in its platform, AI models, software, and designs.

You may use Outputs for your personal, non-commercial purposes.

You may not commercialize or redistribute Outputs without written permission.

7. Disclaimer on AI Content

Thoughtful uses artificial intelligence to generate responses. Because AI is not perfect:

• Responses may be inaccurate or fabricated (“hallucinations”).

• You should not rely on Outputs as factual, medical, or professional advice.

• Some features may be released in “beta” and could change, fail, or be discontinued without notice.

• Outputs may vary as AI models evolve.

• Although outputs may appear empathetic, AI models do not possess consciousness, emotions or beliefs and rely on pattern recognition to generate responses.

Model knowledge may be limited to the period when training data was collected and current events may not be accurately reflected.

The Service is provided “as is” with no warranties of any kind.

8. Limitation of Liability

To the fullest extent permitted by law:

The Service is provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Thoughtful, its affiliates, officers, employees, and contractors shall not be liable for indirect, incidental, special, or consequential damages (including loss of profits, data, goodwill, or personal injury).

Total liability: In no event will Thoughtful’s aggregate liability to you for all claims exceed one hundred U.S. dollars ($100).

Exceptions: This limitation does not apply to damages resulting from Thoughtful’s gross negligence, willful misconduct, or fraud, to the extent such exclusion is prohibited by law.

9. Indemnification

You agree to indemnify and hold harmless Thoughtful from any claims, damages, or expenses arising out of:

• Your use of the Service,

• Your Inputs or Outputs, or

• Your violation of these Terms or applicable law.

10. Third-Party Services

Thoughtful may link to or rely on third-party services (such as hosting, analytics, or integrations). We are not responsible for the availability, security, or content of those third-party services. Your use of such services may be subject to separate terms and privacy policies.

11. Termination

We may suspend or terminate your account if you:

• Violate these Terms,

• Use the Service in harmful or unlawful ways, or

• Are located outside the United States.

Upon termination, you may lose access to your Inputs and Outputs. Termination does not affect your rights under our Privacy Policy to request deletion or access to your personal information.

12. Governing Law, Disputes & Class Action Waiver

These Terms are governed by the laws of the State of Delaware and the United States, without regard to conflict of laws.

Any disputes will be resolved by binding arbitration in [Insert State/City], unless both parties agree otherwise.

Class Action Waiver: You agree to bring disputes against Thoughtful only on an individual basis. You waive any right to participate in a class, consolidated, or representative action.

13. Changes to Terms

We may update these Terms periodically. Updates will be posted in the Service. Continued use constitutes acceptance of the revised Terms.

14. Notices

You may contact us at careteam@thoughtful.com. We may contact you through the app, website, or email associated with your account.

15. Miscellaneous

Assignment: You may not assign these Terms without our consent.

Severability: If part of these Terms is invalid, the rest remains enforceable.

No Waiver: Failure to enforce a provision does not waive our rights.

Survival: Provisions relating to intellectual property, liability, and indemnification survive termination.

No Third-Party Beneficiaries: These Terms are only between you and Thoughtful.

Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and Thoughtful and supersede all prior understandings.

Reminder: Thoughtful is not a healthcare provider, medical device, or substitute for professional advice. If you need help, contact a licensed professional or emergency services.